Kucoin® Loᘜin* Your Gateway - World of Digital Assets*

Facing login issues can be frustrating, but KuCoin provides solutions: 1. Forgot Password: If you forget your password, click on the "Forgot Password" link on …

1. Check Your Internet Connection:

• Ensure that you have a stable internet connection on your device. Weak or intermittent connections can cause login failures or delays.

2. Verify Your Credentials:

• Double-check that you are entering the correct email address and password associated with your KuCoin account. Pay attention to capitalization, special characters, and spaces.

3. Reset Your Password:

• If you've forgotten your password or suspect that it may have been compromised, you can reset it by selecting the "Forgot Password" option on the login screen. Follow the prompts to reset your password securely.

4. Clear Browser Cache and Cookies:

• Clear your browser's cache and cookies, as stored data may interfere with the login process. After clearing the cache, try logging in again to see if the issue persists.

5. Try Another Device or Browser:

• Attempt to log in using a different device or web browser to determine if the issue is specific to your current setup. Sometimes, compatibility issues can affect the login process.

6. Disable VPN or Proxy:

• If you are using a VPN (Virtual Private Network) or proxy service, try disabling it temporarily. VPNs and proxies can sometimes interfere with website functionality, including login processes.

7. Check for Service Outages:

• Visit the official KuCoin website or social media channels to check for any reported service outages or maintenance periods. If there is an ongoing issue on their end, you may need to wait until it is resolved.

8. Contact Customer Support:

• If none of the above solutions work, reach out to KuCoin's customer support team for assistance. Provide details about the issue you're experiencing, including any error messages or screenshots, to help them diagnose and resolve the problem promptly.

9. Enable Two-Factor Authentication (2FA):

• If you have enabled two-factor authentication (2FA) on your KuCoin account, ensure that you have access to the authenticator app or device linked to your account. Enter the correct verification code when prompted during the login process.